Your Box Is Full.

Your Impact Is Ready.

Returning your NRF Charity Box is how your spare change becomes clean water, warm meals, and brighter futures. Choose how you would like to return it — by post, at a collection point, or through one of our volunteers — and we will send you a fresh box to start again.

↓ Arrange Your Return

Why Timely Returns Matter

Every Charity Box has potential

your spare change can help fund a child’s education, a family’s next meal, or clean water for a community.

Return your box within four months

of receiving it, or sooner if it is full.

Why four months?

Returning boxes regularly allows NRF to count, receipt, allocate and distribute donations efficiently.

The sooner you return your box

the sooner your donations can reach those who need them.

Receive a replacement box automatically

when you return yours, so your giving continues without interruption.

No minimum amount is required

even a partially filled box can make a difference.

If your box isn’t full after four months

return it anyway and keep the cycle of giving going.
THREE WAYS TO RETURN YOUR BOX

How to Return Your Box

By Post

Pack your sealed charity box securely and post it to:

Noor Relief Fund
4 Dalston Gardens
Stanmore
HA7 1BU

Please include a note with your name, phone number, email address, and box reference number (if you have it).

Drop-Off

You can drop your box off in person at NRF’s office

Noor Relief Fund
4 Dalston Gardens
Stanmore
HA7 1BU

Please call ahead to arrange a convenient time: +44 (0) 20 8064 1903. When you drop off your box, you can collect your replacement at the same time.

Volunteer Collection

In certain areas, NRF volunteers can collect your full box from your home or business and deliver a replacement at the same time. To find out if volunteer collection is available in your area, fill in the return form below or contact us.

Phone: +44 (0) 20 8064 1903
WhatsApp: +44 (0) 7432 722001
Email: info@nrf.org.uk
Every Return Comes with a Replacement

EXCHANGE: RETURN ONE, RECEIVE ONE

Return your full Charity Box
and automatically receive a new one — sealed, locked and ready to collect again.
No new request form is needed
the replacement is part of the return process.
Returning by post?
Your replacement will be dispatched within 5 working days of NRF receiving your box.
Dropping off in person?
Take your new Charity Box home with you.
Volunteer collection?
Your volunteer will bring your replacement box at the time of collection.
Want to stop participating?
Simply let us know when arranging your return.
You can opt out through the return form, phone, WhatsApp or email.

RETURN / EXCHANGE FORM

Arrange Your Return

    Return Method


    [group volunteer-collection]

    Collection Address







    [/group]

    Replacement Box


    [group replacement-details]


    [group different-delivery-address]


    [/group]

    [/group]

    Additional Options



    Consent

    What Happens When We Receive Your Box

    We manage the logistics. You provide the space. Together, we save lives.

    Step 1

    Received and Logged

    Your box is received at NRF’s office and logged against your box reference number. We record the date of receipt and the return method.

    Step 2

    Opened and Counted

    Your box is opened in the presence of at least two NRF team members. The contents are carefully counted and the total is recorded. This dual-witness protocol ensures that every penny is accounted for and that the process is fully auditable.

    Step 3

    Receipted

    A receipt will confirm your box details, counting date, total collected and witnesses. If you’ve declared Gift Aid, it will also show the additional 25% NRF can claim at no extra cost to you.

    Step 4

    Allocated

    The funds are allocated where most needed across NRF’s programmes, with preferences honoured where possible. Your replacement box is dispatched within 5 working days or provided at drop-off/collection.

    Frequently Asked Questions

    When should I return my box?
    What if my box is not full after four months?
    Do I have to pay for postage?
    What if someone tries to steal the box?
    Will I get a receipt?
    Can I claim Gift Aid on my box collection?
    Can I promote it on social media?
    What if I want to stop participating?
    Can I return a box that is damaged?
    Can I count the money myself and pay it in online instead of returning the box?
    Can someone else return my box on my behalf?
    What happens if I lose my box?
    How quickly will I get my replacement?

    Return Your Box. Restart the Cycle. Keep Changing Lives.

    Every box that comes back to us becomes food for a family, water for a village, or hope for an orphaned child. Do not let your collected change sit any longer than it needs to. Return your box today, receive a fresh one, and keep the cycle of giving going. 

    ↑ Arrange Your Return Now
    Request a New Box Instead
    Phone: +44 (0) 20 8064 1903
    WhatsApp: +44 (0) 7432 722001
    Email: info@nrf.org.uk