Privacy Policy

1 What data we hold about you

We hold specific personal information about you. Below are the types of data we currently hold:

• Full name: We always ask for your full name, so we know who you are and how to talk to you.
• Email address: We need to contact you for administrative purposes (see section 2), which is why this is mandatory on our web forms. We will also email you our e-newsletter with information about our projects, fundraising activities and upcoming events, and to give you feedback on your valued donations and how they were spent.
• Phone number: We only call you for administrative purposes (see section 2). We will send occasional messages about our projects, fundraising activities and upcoming events by text message or WhatsApp.
• Postal address: We ask for your house number and postcode so we hold a valid postal address. We need this to set up standing orders and one-off card payments, to claim Gift Aid, and to deliver items to you (such as vouchers or a Sadaqah box). We will send occasional information about our projects and events by post.

For the purpose of doing voluntary work for the charity, other forms of (non-sensitive) personal data we may occasionally request would include additional identifiers such as date of birth, and personal characteristics such as gender.

2 Why we hold and process your data

We hold and process your personal data for the following reasons:

• To keep a record of donations you have made and our communications with you.
• To keep a record of requests and actions taken by you.
• To claim Gift Aid on donations.
• To support our volunteers, whether during office volunteering, at stalls, or when participating in fundraising events.
• To support community-based activities.
• To ensure we do not send unwanted information to supporters or members of the public who have told us they do not wish to be contacted.
• For reasons related to administering any donations you have made, including confirming receipt of donations.
• To respond to your communications, whether by letter, email, text, social media, message board or any other means.
• To analyse and improve the activities and content offered by Noor Relief Fund and its subsidiaries.
• To comply with legal requests where disclosure is required or permitted by law (for example, to government bodies for tax purposes, or to law enforcement agencies for the prevention and detection of crime, subject to a relevant written request).

We may also use your personal information to send emails, text messages and postal mail for direct marketing purposes. This allows us to send you occasional information about our projects, fundraising activities and upcoming events that we believe will be of interest to you. You can update your contact preferences or unsubscribe at any time — see section 8.

3 How we collect your data

Noor Relief Fund may collect your personal data in the following circumstances:

• Directly — when you make a donation, sign up for one of our events, or communicate with us. This may be collected electronically, via our websites, in writing, or orally. You may also give us your personal data when you submit the Noor Orphans Fund to Noor Relief Fund transition form.
• Indirectly — when you contribute to Noor Relief Fund via fundraising sites such as JustGiving or PayPal. These independent third parties will pass your data to Noor Relief Fund where you have indicated that you wish to support us.

4 When we will get in touch with you

Orphaned children, youth and their families are at the heart of every decision we make, and you, our supporters, are crucial to the advancement of our shared cause. Our aim is to communicate with you in a manner that makes you feel inspired and more involved as you witness the substantial impact of your support.

The first time you give us your personal details — for example, when you sign up to our email mailing list, support our Orphan Sponsorship scheme, register for an event, or make a donation — you may receive follow-up information directly relevant to that activity, such as an acknowledgement of receipt and updates on how your support is making a difference.

We may also contact you about our projects, fundraising activities and other ways to support us. To ensure the data we hold about you is accurate and up to date, we may occasionally get in touch to ask you to update your information.

We are allowed to keep your details on file for up to 5 years from the last contact.

5 How long we will keep your personal data

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

For instance, if you request that we stop sending you marketing materials, we will continue to keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted.

We will also keep a record of donations subject to Gift Aid for at least seven years, to comply with HMRC rules.

6 Sharing your data

Joint fundraising

We may share your information with organisations with whom we undertake joint fundraising campaigns. This may be to ensure our supporters are not contacted by both organisations, to enable us to assess the success of our activity, or to facilitate due diligence where large donations are made to a particular cause.

Other sharing

We may disclose your information to third parties in connection with the other purposes set out in this policy. These third parties may include:

• Business partners, suppliers and sub-contractors who may process information on our behalf;
• If you are a researcher: volunteer advisory panels, any joint funders of research, host institutions and external members of our committees;
• If you are a legacy giver: co-beneficiaries;
• Advertisers, social media platforms and advertising networks;
• Analytics and search engine providers;
• IT service providers.

Where we are under a legal or regulatory duty to do so, we may disclose your details to the police, regulatory bodies or legal advisors, and — where we consider this necessary — to protect the rights, property or safety of Noor Relief Fund, its personnel, visitors, users or others.

We reserve the right to disclose your personal information to third parties if we sell or buy any business or assets (in which case we may disclose your personal information to the prospective seller or buyer), and/or if substantially all of our assets are acquired by a third party, in which case personal information held by us may be one of the transferred assets.

7 Data security and your rights

All the data held about you is held securely. We ensure there are appropriate technical controls in place to protect your personal details. For example, we keep strict records of who has access to the information we hold, to ensure your information is only accessible by appropriately trained staff and volunteers.

If you would like to find out more about how we use your personal data, or want to see a copy of the information we hold about you, please contact us.

8 Your communication choices

We will make it easy for you to tell us how you would like to receive communications from us, and to share any concerns or complaints you may have. If at any time you wish to change how we communicate with you, update the information we hold, or raise a concern, please get in touch:

You can stop receiving text message or WhatsApp communications at any time by texting STOP to +44 (0) 7432 722001 (standard text rate applies). You can also stop receiving our marketing emails by clicking the unsubscribe link at the bottom of every email.

You also have the right to make a complaint directly to the UK's data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk/global/contact-us.

9 Changes to this policy

This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to Noor Relief Fund. If material changes are made, we will notify you by placing a prominent notice on the website.